Return and Refund Policy of Donut Auto Parts
Before you consider returning an item and getting a refund, please contact us. You need to email us at support@donutparts.com first so our staff can assist you. We will not consider any refunds if you fail to contact us.
You may return most new and used items within 30 days of delivery for a refund. Undamaged item, same condition as you received. We will also pay the return shipping label if the return is a result of our error (Freight shipping excluded).
Donut Auto Parts return policy is simple. We accept all returns that meet the following conditions:
- Pictures of the wrong item and original packaging - Please send us the images of the part that was shipped to you as well as the original packaging.
- Part in good condition, or same condition as pictured and shipped to you - To be eligible for a return, your item must be in the same condition that you received - no signs of modification, additional scratches, tears, dents. If item has Warranty Void Seal – it must be NOT tempered. Otherwise, refund will be refused
Items shipped out of the country (Canada, Mexico, or other countries using package forwarding company) are not eligible to return or refund. All sales are considered final. We are not responsible for shipping charges or arranging shipping FROM and TO the United States. Only within USA.
As soon as we receive the item back, we'll ship you the correct part. Since a fraud has become such a widespread phenomenon, we can not ship the correct part until we get the original item first. We apologize and ask for your understanding.
If your return is the result of change of mind or no longer needed, item will be eligible to STORE CREDIT ONLY.
- All return items are subject to at least a 25% restocking fee.
- All Electrical parts-sales are Final / No Return / No Exception.
- All Frame Cut, Quarter panel cut, Apron Cut parts are No refund / No Cancellation / No Exception
- In case of world crisis, natural disaster, war, or pandemic, we may have significant delay on our shipment. We will not allow cancellation or refund if the problems are due to delay from those reasons.
Donut Auto Parts offer items shipped free to you, but in case there's a return, change of mind, you will be responsible for the cost of shipping the item back to us. If a full refund is requested, we will promptly refund the purchase price, excluding the original shipping and any applicable credit card fees. There are no refunds on items damaged in shipping. You must file a claim with the carrier. We cannot guarantee that we will receive your returned item - you are responsible for the item until it reaches us. When shipping a return, consider tracking and insuring your package. Please allow 1-2 weeks for returns to be processed.